ASNB Portal Usage Terms & Conditions

Please take a moment to read these terms and conditions carefully.

THE FOLLOWING TERMS AND CONDITIONS APPLY TO YOUR ACCESS AND THE USE OF THIS WEBSITE AND/OR PORTAL AND THE SERVICES PROVIDED HEREIN BY AMANAH SAHAM NASIONAL BERHAD (“ASNB”) AND ITS PARENT COMPANY AND/OR SUBSIDIARY COMPANY EITHER CURRENT OR TO BE ESTABLISHED. BY ACCESSING ANY PAGE OF THIS WEBSITE AND/OR PORTAL AND/OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS WITHOUT LIMITATION OR QUALIFICATION (“TERMS OF ACCESS”).

IF YOU DO NOT ACCEPT ANY OR ALL OF THIS TERMS OF ACCESS, PLEASE IMMEDIATELY DISCONTINUE YOUR ACCESS TO THIS WEBSITE AND/OR PORTAL AND/OR USE OF THE SERVICES BY DEREGISTERING FROM THIS WEBSITE AND/OR PORTAL. YOUR CONTINUED USE OF THE WEBSITE AND/OR PORTAL WILL BE DEEMED AS YOUR ACCEPTANCE OF THE TERMS OF ACCESS AND ITS AMENDMENT THERETO.

1.    General 

a.    This website and/or portal and the services herein are operated, administered, maintained and developed by ASNB and/or third party vendors

b.    All products and services of ASNB and its partners herein provided are subject to the terms and conditions of the applicable agreements governing their use. This Terms of Access are meant to regulate your access to this website and/or portal and they are to be read together with the applicable terms and conditions governing any transaction(s), product(s) and/or service(s) provided in this website and/or portal. 

c.    Should there be any conflict between this Terms of Access and the terms and conditions governing the relevant transaction(s), product(s) and/or service(s) provided herein, the latter will prevail. Please direct any questions which you may have in respect of this Terms of Access to:

    Jabatan Perhubungan Pelanggan & Ejen
    Amanah Saham Nasional Berhad
    UG Balai PNB
    201-A, Jalan Tun Razak
    50400 Kuala Lumpur 

    Hotline: 03-2057 3000
    Fax: 03-2050 5220
    Email: asnbcare@pnb.com.my

 
2.    INFORMATION 

a.    The information, material, functions and content provided in the pages of the website and/or portal may be changed from time to time with or without notice at ASNB's absolute discretion. Your continued access or use of the website and/or portal and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes. Any amendments to this Terms of Access will be effective when they are posted on www.myasnb.com.my.

b.    The materials and information in this website and/or portal, including but not limited to services, products, information, data, text, graphics, audio, video, links or other items, are provided by ASNB on an "as is" and "as available" basis and are strictly meant for your reference and information only and shall not be assumed to be intended for any business or commercial purposes or to constitute an offer or solicitation and/or giving advice in respect of investment provided by ASNB. 

c.    You are therefore advised to obtain independent professional advice at all times and verification of the said materials and information before making decision based on the same. References to materials and information contained in the website and/or portal include such material and information provided by third parties. ASNB shall advise you to visit, telephone, e-mail, or write to such parties for more information or to confirm the materials and information contained herein. 
 

3.    DISCLAIMER

a.    ASNB does not make any express or implied warranties, representations or endorsements including but not limited to any warranties of title, non-infringement, merchantability, usefulness, operation, completeness, correctness, accuracy, satisfactory quality, reliability, fitness for a particular purpose in respect of the website and/or portal, the material, information and/or functions therein and expressly disclaims liability for errors and omissions in such materials, information and/or functions. 

b.    Without derogation of the above and/or the terms and conditions of the applicable agreements governing all the products and services of ASNB, reasonable measures will be taken by the ASNB to ensure the accuracy and validity of all information relating to transactions, products and/or services of ASNB which originate exclusively from ASNB.

c.    Further ASNB does not warrant or represent that access to the whole or part(s) of this website and/or portal, the materials, information and/or functions contained therein will be provided uninterrupted or free from errors or that any identified defect will be corrected, or that there will be no delays, failures, errors or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system.

 
4.    HYPERLINKS TO THIRD PARTIES

a.    Links from or to websites outside this website and/or portal are meant for convenience only. ASNB does not verify, monitor or endorse the content, opinions mentioned and other links (if any) provided by such resources as such linked website are owned and operated by third parties and as such are not under the control of ASNB. 

b.    Therefore ASNB shall not be responsible and makes no warranties in respect of the contents of those websites, the third parties named therein or their products and services. Furthermore, the links provided in this website and/or portal shall not be considered an endorsement or verification or approval of such linked websites or the contents therein. 

c.    Linking to any other site is at your sole risk and ASNB will not be responsible or liable for any damages in connection with linking. It is advisable for you to read the privacy policy statements (if any) of any websites which are linked to this website and/or portal.

5.    INTELLECTUAL PROPERTY RIGHT  

a.    Unless otherwise indicated, the copyright in this website and/or portal and its contents, including but not limited to the text, images, graphics, sound files, video files, and their arrangement, are the property of ASNB, and are protected by applicable Malaysian and international copyright laws. 

b.    No part or parts of this website and/or portal may be modified, copied, edited, altered, distributed, retransmitted, broadcasted, communicated, displayed, performed, reproduced, published, licensed, transferred, sold or commercially dealt with in any manner without the express prior written consent of ASNB.

c.    You also shall not, without ASNB's expressed prior written consent, insert a link to this website and/or portal on any other website, frame or "mirror" or frame any material contained on this website and/or portal on any other server and/or system.

d.    Any such unauthorized reproduction, retransmission or other copying or modification of any of the contents of ASNB's website and/or portal may be in breach of statutory or common law rights which could be the subject of legal action.

e.    ASNB disclaims all liability which may arise from any unauthorized reproduction or use of the contents of this website and/or portal.

f.    All trademarks, service marks, and logos displayed in this website and/or portal are the property of ASNB and/or their respective third party proprietors as identified in the website and/or portal.

g.    Unless the prior written consent of ASNB or the relevant third party proprietor of any of the trademarks, service marks or logos appearing on the website and/or portal has been obtained, no license or right is granted to any party accessing this website and/or portal to use, download, reproduce, copy or modify such trademarks, services marks or logos. 

h.    Similarly, unless the prior written consent of ASNB or the relevant third party proprietor has been obtained, no such trademark, service mark or logo may be used as a link or to mark any link to ASNB's website and/or portal or any other site.

6.    INDEMNITY AND EXCLUSION OF LIABILITY 

a.     As an ASNB website and/or portal user you hereby irrevocably agree to fully indemnify and keep indemnified ASNB, its officers, directors, employees, agents and servants harmless against all damages, losses, expenses and costs (including legal costs and disbursements) which may be suffered or incurred by ASNB, whether directly or indirectly, in connection with or arising from:

i.    your use or misuse of this website and/or portal and the services provided herein; 

ii.    your breach of this Terms of Access howsoever occasioned;      

    or 

iii.        any intellectual property right or proprietary right infringement claim made by a third party against ASNB in connection with your use of this website and/or portal.

b.    ASNB and/or its partners herein shall in no event be liable for any loss or damages howsoever arising whether in contract, tort, negligence, strict liability or any other basis, including without limitation, direct or indirect, special, incidental, consequential or punitive damages, or loss profits or savings arising in connection with your access or use or the inability to access or use this website and/or portal (or any third party link to or from ASNB's website and/or portal), reliance on the information contained in the website and/or portal, any technical, hardware or software failure of any kind, the interruption, error, omission, delay in operation, computer viruses, or otherwise. This exclusion clause shall take effect to the fullest extent permitted by law.

c.    In addition to any other disclaimers and exclusions as may be stipulated by ASNB in this website and/or portal and to the extent as may be permitted under law, ASNB disclaims all warranties, conditions, guarantees or representations, express or implied with respect to the website and/or portal. 

7.    TERMINATION 

    ASNB reserves the right to terminate, restrict and/or suspend your access to this website and/or portal and/or your use of this website and/or portal at any time, for any reason. In particular, and without limitation, ASNB may terminate and/or suspend your access should you violate any of this Terms of Access, or violate the rights of ASNB, of any other user, or of any third party. You acknowledge that termination will not affect your liability or obligations in respect of instruction already processed and/or effected by ASNB on your behalf.  

8.    DATA PROTECTION  

a.    You hereby confirm that you have read, understood and agreed to be bound by ASNB’s Privacy Policy, which is available at www.asnb.com.my. For avoidance of doubt, you agree that the said Privacy Policy shall be read together and form part of this Terms of Access. Unless the context otherwise requires or unless otherwise defined in this Terms of Access, words and expressions defined in the Privacy Policy shall have the same meaning when used in this Terms of Access.
 
b.    Your personal data and financial information as well as the other information in respect of the same (“Information”) will be kept confidential in accordance with ASNB’s Privacy Policy pursuant to any applicable law that may from time to time be in force. 

c.    ASNB may also obtain your Information in various ways, including but not limited to:

i.    when you enter into any commercial transactions with ASNB including but not limited to you providing goods and/or services or your professional services; 

ii.    from third parties connected with you, such as employers, service provider, joint account holders or guarantors;

iii.    from video recordings from close circuit security surveillance cameras and audio recordings;

iv.    from publicly available sources; or

v.    from the website of our parent company and/or subsidiary company(ies).

d.    When you visit ASNB’s website and/or portal, your Internet Protocol (IP) address is automatically logged in our server. An IP address is a number that is automatically assigned to your computer when you signed up with an internet service provider.

e.    ASNB will use your IP address to help diagnose problems with our server, and to administer our website and/or portal. From your IP address, we may identify the general geographic area from which you are accessing our website and/or portal. Generally, we do not link your IP address to anything that can enable us to identify you unless it is required by law and regulation.

f.    ASNB may use cookies to customize your experience on our website and/or portal and we may also use cookies to record how many times a user has visited the website and/or portal and what pages the user has accessed. “Cookies” is information placed on an individual’s computer hard drive to enable the individual to more easily communicate and interact with a website. ASNB shall not however, use cookies to retrieve information that is unrelated to your interaction with this website and/or portal.  

 

9.    WAIVER 

In the event that ASNB fails or neglects to enforce any provisions or remedy under this Terms of Access for whatever reason, ASNB shall neither be construed as having waived its right to enforce the same nor as having waived its rights to any continuing, succeeding or subsequent breach of the same or any of the provisions in this Terms of Access.

10.    SEVERABILITY     

If any part of this Terms of Access is determined to be invalid or unenforceable pursuant to applicable law, then the invalid and unenforceable provision will be deemed superseded by a valid and enforceable provision that most closely matches the intent of the original provision and the remainder of the other provisions of the Terms of Access shall continue in full force and effect.

11.    GOVERNING LAW & JURISDICTION

a.    Notwithstanding from where you access  this website and/or portal and/or use the services provided by ASNB, you agree to this Terms of Access and any disputes arising hereunder shall, at all times, be governed and construed in accordance with the laws of Malaysia. Further you agree to submit and be bound by the exclusive jurisdiction of the courts of Malaysia.

b.    ASNB makes no representation that the materials, information, functions and/or services provided on this website and/or portal are appropriate or available for use in jurisdictions other than Malaysia.

Last updated : 13/09/2016
 

   Your privacy as valuable customers of Amanah Saham Nasional Berhad (Company No: 47457-V) (“ASNB”) is of utmost importance to us and maintaining your trust and confidence in our products and services is one of our highest priorities. For this reason, we are committed to ensure that the privacy of your personal data and financial information as well as any other information in respect of the same (“Information”) which you have disclosed or presently being maintained by us, is at all times be protected and safeguarded. This Privacy Policy sets out how we use, process and protect the Information.

    For the purpose of this Privacy Policy the term “we” or “us” shall refer to ASNB and the term “you” refers to all unit holders and customers of ASNB, as well as visitors and users of this website.

1.   Information Collected

   1.1 We may collect Information from you from a variety of sources, including Information we collect from you directly or with your authorisation; when you visit our websites; when you apply for our online services via ASNB’s portal/website; when you subscribe to our products; when you use our services; and from other sources permitted by law.

   1.2 Information which we collect generally includes any data, which includes but are not limited to:

         (i) your name, home address, email address, phone number (including mobile), date of birth, age, gender, race, religion, National Registration Identification Card (NRIC), occupation, employment, monthly income as well as financial information such as bank name and bank account number.

         (ii) personal information collected from submission of your resume to us for employment.

        (iii) personal information submitted if you participate in any survey, competition or contest conducted by us.

        (iv)  any comments, feedback, complaints or messages submitted by email, phone conversation, fax or post and via our online platforms such as website, social media and mobile device applications (‘Apps’) including but not limited to personal data such as name, email, address, phone number and financial information.

2.   Use of the Information

   2.1   The Information that we gather and collect is used in the ordinary course of our business including the provision of our products and services as requested by you as well as to inform and offer you other additional products and services that will benefit you.

   2.2   However, our use of the Information may also be extended for other purposes such as to comply with all applicable legislation, laws and regulations, to prevent fraudulent transactions, to develop advertising tailored to your interest and to prepare statistics or carrying out research of our customers’ products and services.

   2.3   Provision of your Information is compulsory. If you do not provide your Information to be used for the purposes mentioned herein, you may be prohibited from subscribing or making full use of our products and services, which shall not render us responsible or liable for.

3.   Disclosure of the Information

   3.1  We shall not disclose your Information to any third parties unless we have obtained your consent.

   3.2  You further consent that we are allowed to share the Information among our group of companies and authorised agents (who have agreed to keep the Information confidential) in carrying out our business but only in circumstances when such sharing conforms to law, any applicable agreements executed by us with our authorised agents and our policies and practices.

   3.3  From time to time, we enter into agreements with third party service providers to provide services to us. In doing so, we need to share your Information with them. Under these agreements, we only provide our service provider with the Information they required to perform their services and we require that they protect the confidentiality of the Information and not to use it for other purpose. By proceeding with the use of this website you will be deemed to have consented to the Use of the Information set out in Clause 2 and the Disclosure of the Information set out in this Clause 3.

   3.4  For example, we may rely on a service provider to: 

         (i) Print income distribution statement and post it to you. 

         (ii) Print the interim/annual report of our product and post it to you. 

         (iii) Conduct research and analyze data to improve our services and products offered. 

   3.5  If you do not want your name and contact particulars to be used by us or our service providers for the purposes of sending of marketing materials or you do not want to be contacted by us for the sale and promotion of any products or services via the posting of any materials, please notify us accordingly via email at asnbcare@pnb.com.my or by writing in to the address mentioned in Clause 7 below.

   3.6  Notwithstanding the generality of this Privacy Policy, we may disclose your Information to other third parties where such disclosure:

         (i) is in compliance with any judicial order or legal requirements;

         (ii) is requested or authorised by you; and

         (iii) is lawfully permitted or required.

4.   Security of the Information

   4.1  We are committed to keep your Information secure. We have appropriate physical, technical and administrative procedures in place to protect your Information from loss, misuse or alteration. While we shall use our best efforts to ensure the privacy of all Information is kept secure, we cannot guarantee that your Information will never be disclosed in a manner inconsistent with this Privacy Policy due to unauthorised or illegal acts of third parties.

5.   Retention of the Information

   5.1   Your Information shall be stored in the server and in the proper storage place maintained/provided by us. The period of retention of your Information varies depending on the types of documents and is maintained in accordance with our internal retention policies and procedures.

6.   Accuracy of the Information

   6.1  We take steps to keep your Information accurate, complete, not misleading and up-to-date.

   6.2  Please ensure the accuracy and completeness of all Information which you disclose or share. Please update and notify us in writing of any changes in the Information.

   6.3  Should you have any other queries or complaints concerning your Information please contact us or email us at the number and address specified under Clause 7 below.

7.    Access to the Information

   7.1  You have the right to access your Information maintained by us and to request for the update or correction of the Information that is inaccurate or misleading.

   7.2  If you wish to request access of your Information or if you wish to correct your Information or if you wish to withdraw your consent to us for the processing of your Information as set out in Clause 2, you may send your request in writing to the following address:

         Amanah Saham Nasional Berhad

         Agent Management & Customer

         Relations Department,

         UG Balai PNB,

         201-A, Jalan Tun Razak,

         50400 Kuala Lumpur.

         ASNB Customer Service Centre:

         Tel. No. : 03 - 77308899

         Email : asnbcare@pnb.com.my

8.    Website Links

     8.1 If you are redirected to third-party websites from our online platforms, please review the relevant privacy policy posted at the particular websites. We reserve the right to make changes to this Privacy Policy and changes thereto will be posted accordingly. Your continued use of ASNB’s services and website shall be deemed to be your acceptance of the amended Privacy Policy.

Last updated : 17/09/2019

1.    ASNB is highly committed to ensuring that all transactions performed through our online transaction service are secure, safe and confidential. For this purpose, ASNB enforce the procedures and protection control systems in safeguarding the security and confidentiality of the information and any transaction made via ASNB website and/or portal.

2.    The user of the ASNB website and/or portal is authenticated via username and alphanumeric password. Username and alphanumeric password help to maintain individual accountability for internet usage. To ensure integrity of the username and alphanumeric password, you are advised to keep the password unique and should not be revealed. ASNB shall not be responsible for any breach of security in relation to password sharing.
  
3.    The username must be between 6 to 16 characters and the alphanumeric password between 8 to 12 characters. The password must include both alphabets and numbers only.

4.    The username and alphanumeric password are case sensitive. For example, if your password is "AsnB360" and you key in "aSNb360", you will not be able to login to ASNB website and/or portal.

5.    In order to ensure the integrity of your username and password, ASNB would advise the following:
a.    Do not choose a password that others can easily guess.
b.    Do not use simple words such as your name, birth date, telephone number or names listed in a standard dictionary.
c.    Memorize your password and do not write it down.
d.    Passwords and/or PINs and/or TACs should be used when accessing an online account to protect your personal information.
e.    Do not share your password with another person as this is also giving the authority to that person to use your username and password when performing transactions.  It should not be disclosed even if requested by an ASNB staff.
f.    Change your password frequently.

6.    Strong passwords have the following characteristics (but don't copy the examples):
a.    Use a combination of unrelated words and numbers
i.    E.g. invest360sky
b.    Use grossly misspelt or mistyped words
i.    E.g. simpanan360 —: s1mp4nn360
c.    Use both upper and lower case characters
i.    E.g. asnb2b —: ASnB2B
d.    Use a line of lyrics or poem
i.    E.g. "A thousand miles if I could just see you" —: 1Kiicjsy

7.    While we take considerable effort to ensure a safe and secure online experience, we have no control over the computer you use to access myasnb.com.my. As an added security feature, we have incorporated an automatic log out function if no activity is detected after a preset time limit.
The user of ASNB website and/or portal is advised to ensure the following are adhered to when using this website and/or portal:
a.    Ensure no one has access to your computer or records your online activities.
b.    Always log out of myasnb.com.my immediately after completing transactions and before visiting other websites.
c.    Do not send any information about your account via e-mail.
d.    Disable the AutoComplete function on your browser to avoid automatic completion of your ID when you type in User ID.
e.    To turn AutoComplete "On" or "Off" in MS Internet Explorer browser:
i.    Click the "Tools" menu and select "Internet Options”.
ii.    Click "Internet Options" to get the "Content" tab.
iii.    From this tab, click the "AutoComplete" button.
iv.    Uncheck "User names and passwords on forms".

8.    An extended validation secure sockets layer (EV SSL) certificate offers the highest available levels of trust and authentication to our website and/or portal, designed to strengthen e-commerce security and combat phishing attacks to make EV SSL the most complete secure sockets layer (SSL) certificate available. 

9.    The green address bar prominent displays ASNB’s name and provides highly visual assurance to customers ensuring that the site is secure. It also provides immediate trust and helps customer conversion with 2048 – bit and highest assurance secure sockets layer (SSL) certificate. 

10.    ASNB has adopted a combination of the following systems security and monitoring measures for online financial and/or non-financial transactions:
a.    Firewall systems, strong data encryption, anti-virus protection and round-the-clock security surveillance systems to detect and prevent any form of illegitimate activities on our network systems.
b.    Regular security reviews of our systems by our internal System Auditor as well as external security experts.

11.    When you have a broadband connected to the internet (always-on connection), consider installing a personal firewall. At a minimum, power-off your PC when not in use.

12.    We also take every effort in ensuring collaboration with major vendors and/or manufacturers to keep abreast of information security technology developments, for possible and future implementation.

13.    Computer viruses are real and once your computer is infected it can cost you time, loss of information, repair expense, and aggravation. Make sure your computer has an anti-virus protection program installed to reduce the risk.

14.    We recommend that you purchase a program that automatically upgrades your virus protection on a recurring basis. If you currently have a virus protection program on your computer without the automatic upgrade feature, make sure you update your virus detection program at least monthly and/or when you hear of a new virus to minimize your risk. You can do this by visiting the internet site of the company that provides your software.

15.    In addition, we advise you not to open attachments from others unless you are absolutely certain you can trust the source. However, it's best to be cautious. Whoever sent you that attachment may not know that they have carried the virus to you.

16.    An Internet browser allows access and the ability to navigate a myriad of information and service resources on the Internet. Most computers come with a browser already installed.
a.    Always update your browser when new versions are released because they often include new security features.
b.    Check your browser for built-in safety features that you may or may not elect to use.
c.    If you use Internet Explorer, update it to IE version 7.0 and above.
d.    You may access the latest security patches here
e.    It is a good practice to always check the site certificate before login.

17.    Protect Yourself and Your Information Online
a.    Be careful when you perform your unit trust transactions online. There have been cases of copycat web sites created by unauthorized persons posing as authentic web sites, or e-mail/phone calls asking you to provide personal or account-related information with the intention of carrying out Internet theft and fraud.
b.    Please take necessary precautions and be on the alert for suspicious e-mail or phone calls asking for your personal account information. Never reveal your ASNB Portal TAC or PIN or account information to anyone.

18.    If you have queries about any e-mail from ASNB or are suspicious that someone may be trying to get your PIN or account information under false pretenses, contact our Customer And Agent Relations hotline at 03-2057 3000, or visit us at www.asnb.com.my immediately.

Last Update: 13/09/2016
 

1.    Definition

“Internet”
Refers to the global network of computers and telecommunications systems which facilitate communication.

2.    There are risks associated with utilizing an internet-based financial transaction system including, but not limited to, the failure of hardware, software, and Internet connection.

3.    The Internet is an inherently unreliable and insecure medium of data transmission. Accordingly, there are risks in transacting on-line, conducting transactions or otherwise communicating through the Internet.

4.    Since ASNB does not control signal power, its reception or routing via Internet, configuration of your equipment or reliability of its connection, we cannot be responsible for communication failures, distortions or delays when transacting via the Internet.

5.    When a unit holder performs online transactions (via the Internet), ASNB shall not be liable for any claims, losses, damages, costs or expenses, caused, directly or indirectly, by any malfunction, disruption or failure of any transmission, communication system, computer facility or trading software, whether belonging to ASNB or the unit holder, any exchange or any settlement or clearing system if such malfunction, disruption or failure due to the negligence of ASNB. 

6.    The ASNB website and/or portal provides sophisticated financial and non-financial transaction entry and tracking of financial and non-financial transactions. ASNB will make best efforts to fulfill your transaction(s) as requested. 

7.    Transacting online, no matter how convenient or efficient does not necessarily reduce risks associated with online transactions. All transaction details are subject to the Terms of Access of the ASNB website and/or portal accessible through this website and/or portal.

8.    In particular, access to this website and/or portal and the services provided through this website and/or portal may at any time and from time to time be limited, delayed or unavailable, including during periods of peak demand, market volatility, systemic failures (including hardware or software failures), systems upgrades or maintenance or for other reasons. Without prejudice to the foregoing:

a.    Transactions conducted through the Internet may be subject to interruption, transmission blackout, delayed transmission due to Internet traffic or incorrect data transmission due to the public nature of the Internet.
b.    Instructions to transact may not be executed or may be delayed so that they are executed at prices different from those prevailing at the time the instructions were given. Distributions for products such as ASB, ASM, ASW 2020, ASD, AS 1Malaysia and ASB2, if any, are based on the average sum of the minimum monthly balance of your units during the distribution period. The minimum monthly balance for ASB2, ASW 2020, ASM, ASD, AS 1Malaysia and ASB2 means the minimum holding of your units during the calendar month from the 1st day until the end of the month.
c.    Communications and personal data may be accessed by unauthorized third parties.
d.    Your instructions may be executed without being subject to human review.
e.    The information posted on the website and/or portal may not be updated immediately and may not reflect transactions not conducted through the website and/or portal.

9.    ASNB employs back-up systems and contingency plans to minimize the possibility of system failure and transacting via existing ASNB agent bank branches and agent bank Internet banking portals. 

Last Updated : 13/09/2016 
 

Transactions 
a.    You agree and accept that any Instructions which you may issue shall at all times be subject to such limits and conditions as may be fixed or specified by ASNB from time to time at its absolute discretion.
b.    In cases that involve or require the consent or approval of third parties, ASNB's obligations to perform any transaction would be subject to such consent and approval being obtained by you.
c.    You shall ensure that there are sufficient funds and/or units at all times available in your bank and/or investment accounts to perform any of your transactions.
d.    You agree that ASNB has the absolute right to add, suspend, limit, withdraw, cancel or vary any transactions, facilities, services and/or products that can be accessed by you through the website and/or portal and the scope and/or extent of such transactions, facilities, services and/or products.
e.    You hereby authorize ASNB to comply with all transaction(s) given in respect of the website and/or portal accessed using your Username and Password as transactions(s) properly authorized by you even if they may conflict with any other mandate given at any time concerning your accounts or affairs.
f.    You agree that such transactions(s) shall be binding on yourself upon its transmission to ASNB and the transactions cannot be changed or withdrawn without ASNB’s consent and that ASNB is not further obliged to check the authenticity of such transactions(s).
g.    You agree that ASNB is entitled to debit your account(s) to effect any transaction instructed by you.
h.    You hereby agree that it is your responsibility to review the transaction record(s) pertaining to any website and/or portal transaction initiated on your instruction.
i.    Should you have any reason to believe that a transaction has not been accurately or completely received by ASNB, you shall inform ASNB by written letter not later than fifteen (15) working days after transmission of the relevant transaction(s).
j.    Where you give instructions to ASNB to effect transactions in relation to the website and/or portal, you shall provide accurate and complete details as required by ASNB.
k.    You agree that ASNB has the sole and absolute right to require you to maintain a minimum balance at any one time in your ASNB account(s).
l.    Any transactions transmitted by you after the relevant cut-off time on any day, will be posted in ASNB’s system(s) on the next Business Day following the date of the transaction.

Fees and/or Charges
a.    You understand that there are fees and charges that are directly and indirectly charged to you. All charges are non-negotiable. 
b.    You acknowledge that you are responsible for all fees, charges, taxes and duties imposed by service providers/Network Service Provider in enabling you to access and/or connect to the website and/or portal. 
c.    You agree and acknowledge that ASNB reserves the right to debit your relevant account(s) for the payment of any fees and charges or taxes and/or penalties imposed pursuant to any transaction done by you. 

Last updated : 13/09/2016
 

Saluran Pelaburan

Para pemegang unit amanah ASNB boleh melaksanakan pelaburan melalui saluran-saluran alternatif yang disediakan termasuk:-

1. Secara atas talian melalui MyASNB Portal www.myasnb.com.my
2. Melalui cawangan-cawangan ASNB di seluruh negara. Untuk mengetahui lokasi cawangan-cawangan ASNB, sila layari laman web ASNB www.asnb.com.my
3. Melalui cawangan-cawangan ejen ASNB yang terpilih iaitu Maybank, CIMB Bank, RHB Bank, Affin Bank, Bank Simpanan Nasional (BSN), Alliance Bank, Ambank dan POS Malaysia

1. Pegangan Portfolio – memaparkan baki akaun unit amanah ASNB anda berdasarkan kepada Nilai Aset Bersih (NAB) terkini.
2. Rekod Transaksi – memaparkan butiran-butiran transaksi unit amanah ASNB anda yang dilaksanakan melalui MyASNB Portal sepanjang 90 hari yang lalu.
3. Status Transaksi – memaparkan status transaksi-transaksi yang dilaksanakan melalui MyASNB Portal sepanjang 90 hari yang lalu.
4. Pelaburan Tambahan – melaksanakan pelaburan tambahan bagi tabung-tabung unit amanah ASNB secara atas talian.